Return Policy

Effective Date: 2025-03-10

1. Returns & Refunds

We offer a 14-day return policy from the date of delivery, in compliance with Finnish and EU consumer protection laws. You may cancel your purchase and return items within 14 days of delivery by notifying us and returning the item within 14 days of notification.

2. Conditions for Returns

To qualify for a return, items must:

  • Be unused (e.g., not worn, altered, or washed).
  • Be in their original packaging, including tags and labels.
  • Be in resalable condition (no damage, stains, or odors).

Note: Returns not meeting these conditions may be rejected or subject to a charge for loss of value.

3. Return Shipping Costs

  • Standard returns: You are responsible for return shipping costs.
  • Defective or incorrect items: We cover return shipping costs. Contact us to arrange this.

4. Refunds

  • Refunds include the full purchase price and standard delivery charges.
  • Processed to the original payment method within 7-14 business days after we receive and inspect the item.
  • If the original method is unavailable, we will contact you to arrange an alternative.

5. How to Request a Return

To initiate a return:

  1. Email customer-service@onthedesk.fi with:
    • Order number
    • Reason for return
    • (Optional) Photos for defective items
  2. Use the subject line: “Return Request – Order #[Your Order Number]”
  3. We will respond within 5 business days with return instructions.

Important: Do not ship items without contacting us first.

6. Exchanges

We do not offer direct exchanges. To get a different size or item, please return the original for a refund and place a new order.

7. Contact Us

For questions about returns or refunds, contact:

  • Email: customer-service@onthedesk.fi 

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